Product support for ecommerce
Don't let
Google
handle your customer support.
When something doesn't work, shoppers don't call you first — they search Google, skim the manual, and watch YouTube tutorials. Hours later they're frustrated, unhappy, or requesting a return. Supporter gives them answers from your docs and videos, right on the product page, before they give up.
Built for online stores selling Furniture & home · Appliances · Electronics · Outdoor & garden · Fitness & sporting goods
Dolos Max
Product support
Live demo with manuals & videos — scroll down to play
01 — THEY ASK
Customer describes what's wrong
In their own words — "the drawer won't close" or "how do I attach the legs?" — right on the product page. No ticket, no trip to Google.
02 — YOU ANSWER
Supporter searches your help content
It asks follow-up questions and pulls from your manuals, FAQs, setup guides, and how-to videos — the content you already have, not the open web.
03 — THEY KEEP IT
They get the exact answer they need
A specific step, diagram, or video timestamp — not a 40-page PDF, not a random forum thread, not another hour on YouTube.
A return isn't a complaint.
It's a support question that went unanswered.
By the time someone requests a refund, they've usually already tried to help themselves. They read the manual. They watched a few YouTube tutorials. They found a forum post that almost applied. Generic chatbots just search your help center and paste the same paragraph they already skimmed.
Supporter walks them through the help you already have — manuals, setup guides, FAQs, and how-to videos — with the back-and-forth questions a good store would ask, right on the product page.
Built for
Try it now
This is a real Supporter session.
We've loaded help content for the Dolos Max Smart Standing Desk — assembly guides, user manuals, and troubleshooting docs. Describe a problem below and watch Supporter search your docs instead of sending the customer to Google.
Dolos Max
Product support
Sources
Docs Supporter is pulling from
PDFs
- Sources appear as Supporter diagnoses
Videos
That's Supporter answering a real shopper question in under a minute — using your existing docs, not Google. See it on your own products →
Keep customers on your site — not on Google.
Send us a manual, FAQ, or setup guide and we'll build a working demo on one of your real product pages — usually within a few days.
Assembly Guide
Page 1
Complete Guide
7:00